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Student Exceptions

Undergrad student e-mail (with addresses ending in @rams.colostate.edu) is currently hosted on Google Apps. E-mail for all other users (faculty, staff, grad students, associate eIDs, etc.) is provided by Exchange Online as part of Microsoft's Office 365 offering. In some instances, a unit or department may have students working with the department that also need an Exchange Online mailbox, specifically in instances where a student needs his/her own calendar within Exchange.

In such cases, a Resource Coordinator can request a "Student Exception" for the student. Requesting a student exception does not create an Exchange mailbox for the user but it does trigger a setting for that student so that the student should see the "Central Exchange for E-Mail and Calendaring" option the next time they log in to the Change E-mail Address section of eID. In other words, to complete the process, the request must be made by the resource coordinator and the student must log in to eID and choose and Exchange option.

Summary of Steps Required to have an Exchange Mailbox Created for a Student

  1. [Resource Coordinator] Log in to the Resource Coordinator Tools.
  2. [Resource Coordinator] From the Resource Coordinator Tools, click the "Request Exception" link.
  3. [Resource Coordinator] Search for the person for which an exception will be requested by entering the person's eName, last name, or CSUID and click "Search".
  4. [Resource Coordinator] Select the correct name in the "Users" list. Enter a reason for the exception and click "Request Exception".
  5. [Student] Log in to the Change E-mail Address section of eID.
  6. [Student] Select the "Central Exchange for E-mail and Calendaring" option.
  7. [Student] Click "Change E-mail" to complete the process.