help.mail.colostate.edu logo

CSU Logo - click to visit the CSU homepage

Setting up Outlook to Connect to a Shared Mailbox

If you are launching Outlook for the first time on a PC, you will be prompted to set up an e-mail account. If you are not prompted with the account setup wizard, you can launch the wizard from the Email Accounts option in the Tools menu. A person must be a member of the shared mailbox's permissions group in order to complete this process.

Instructions

  1. Select "Add a new e-mail account" and click "Next."
    click add a new e-mail account
  2. Select "Microsoft Exchange Server" and click the "Next" button.
    select microsoft exchange server
  3. Enter the text exchange.colostate.edu as the server, and enter the display name (as it appears in the GAL) of the shared mailbox as the User Name, then click the "Check Name" button.
    enter your eID eName
  4. You will notice that the server name has changed and the name of the shared mailbox has been underlined. Click on the "More Settings..." button. At this point you may be asked for authentication. If prompted, enter the eName and ePassword of a user who is a member of the shared mailboxes permission's group.
    click check name
  5. On the Security tab, we recommended that you check the "Encrypt data between Microsoft Office Outlook and Microsoft Exchange Server" option. Click "OK" on this dialog box.
    check encrypt data
  6. Click "next" to continue with the setup process, and then on the screen that follows, click "Finish."
    click finish
  7. Each time Outlook is started, you will be asked to enter a username and password to access the shared mailbox. Users who are members of the shared mailbox's permissions group can enter their eName and ePassword to access the shared mailbox.
    authenticate