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Central Exchange Voice Mail Account Types

Exchange Voice Mail Account Types


Voice Mail for Users with Office 365 Mailboxes

  • Criteria: People who have an Exchange mailbox hosted in Office 365
  • Voice Mail Access Methods: Email client (Outlook, Thunderbird, mobile device), Office 365 Outlook Web App, or dial 491-5500/enter PIN
  • Voice Mail Account Management (ex: record greeting, set Out of Office greeting): Dial 491-5500/enter PIN
  • Voice Mail Retention: Voice mail is treated like any other e-mail and is not automatically deleted or moved, unless rules are configured to do so.
  • Request Method: Complete the "Order Voice Mail" form on the Telecommunications Service Order Form.
  • Features at a Glance:
  • Voice mail messages delivered as e-mails to the user's inbox with the message included as an audio attachment.
  • Voice mail messages may be accessed over the phone (by dialing 491-5500) or by listening to attachments sent via e-mail
  • Office 365 Outlook Web App can be used to listen to voice mail or reset the PIN used for telephone access.

Voice Mail for Exchange Shared Mailboxes

  • Criteria: Shared mailbox has been created by an Exchange Resource Coordinator
  • Voice Mail Access Methods: Email client (Outlook, Thunderbird, mobile device), Office 365 Outlook Web App, or dial 491-5500/enter PIN
  • Voice Mail Account Management (ex: record greeting, set Out of Office greeting): Dial 491-5500/enter PIN
  • Voice Mail Retention: Voice mail is treated like any other e-mail and is not automatically deleted or moved, unless rules are configured to do so.
  • Request Method: Complete the "Order Voice Mail" form on the Telecommunications Service Order Form.
  • Notes: An overview of Exchange resources is provided at Exchange Resource Management
  • Features at a Glance:
  • Voice mail messages delivered as e-mails to the shared mailbox's inbox with the message included as an audio attachment.
  • Voice mail messages may be accessed over the phone (by dialing 491-5500) or by listening to attachments sent via e-mail
  • Office 365 Outlook Web App can be used to listen to voice mail or reset the PIN used for telephone access.

Special Purpose Mailboxes

  • Criteria: Voice mail functionality required that cannot be met by any of the above voice mail mailbox types. In these cases a Voice Mail Only mailbox will be created.
  • Voice Mail Access Methods: Office 365 Outlook Web App (username: 970491xxxx@colostate.edu) or dial 491-5500/enter PIN
  • Voice Mail Account Management (configure menus, set options, record greetings): Office 365 Outlook Web App
  • Request Method: Contact CSU Telecommunications at (970)491-2140 or voicemailhelp@colostate.edu.
  • Notes: When voice mail only accounts are created, the username and password required to login to Outlook Web App is e-mailed to the owner of the voice mail only mailbox. The OWA password may also be changed by the owner using the Change Voice Mail Only Password utility.
  • Features at a Glance:
  • Using Outlook Web App, the owner of the mailbox can record greetings and configure menu options for the voice mail only mailbox.
  • When applicable, voice mail messages left for a mailbox may be accessed over the phone (by dialing 491-5500) or by listening to attachments sent via e-mail to the voice mail only account.