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Central Exchange Voice Mail Account Types

Exchange Voice Mail Account Types


Voice Mail for People with Central Exchange Mailboxes (Full or Calendar Only)

  • Criteria: People who have a Central Exchange mailbox, which is obtained by selecting either the "Central Exchange for E-mail and Calendaring" or "Central Exchange for Calendar Only" option at https://eid.colostate.edu (via the E-mail Options link)
  • Voice Mail Access Methods: Email client (Outlook, Thunderbird, mobile device), Outlook Web App, or dial 491-5500/enter PIN
  • Voice Mail Account Management (ex: record greeting, set Out of Office greeting): Dial 491-5500/enter PIN
  • Voice Mail Retention: Voice mail is treated like any other e-mail and is not automatically deleted or moved, unless rules are configured to do so.
  • Request Method: Complete the "Order Voice Mail" form on the Telecommunications Service Order Form.
  • Features at a Glance:
  • Voice mail messages delivered as e-mails to the user's inbox with the message included as an audio attachment.
  • Voice mail messages may be accessed over the phone (by dialing 491-5500) or by listening to attachments sent via e-mail
  • Outlook Web App can be used to listen to voice mail or reset the PIN used for telephone access.

Voice Mail Only Mailboxes for People without Central Exchange Mailboxes

  • Criteria: People who do not have a Central Exchange mailbox (i.e. those that have selected the "No Central Exchange" option at https://eid.colostate.edu via the E-mail Options link)
  • Voice Mail Access Methods: Outlook Web App (username: 970491xxxx) or dial 491-5500/enter PIN
  • Voice Mail Account Management (ex: record greeting, set Out of Office greeting): Dial 491-5500/enter PIN
  • Voice Mail Retention: Voice mail messages older than 180 days are automatically removed from the system.
  • Request Method: Complete the "Order Voice Mail" form on the Telecommunications Service Order Form.
  • Notes: When voice mail only accounts are created, the username and password required to login to Outlook Web App are e-mailed to the owner of the voice mail only mailbox. The OWA password may be changed by the owner using the Change Voice Mail Only Password utility.
  • Features at a Glance:

Voice Mail for Exchange Shared Mailboxes

  • Criteria: Shared mailbox has been created by an Exchange Resource Coordinator
  • Voice Mail Access Methods: Email client (Outlook, Thunderbird, mobile device), Outlook Web App, or dial 491-5500/enter PIN
  • Voice Mail Account Management (ex: record greeting, set Out of Office greeting): Dial 491-5500/enter PIN
  • Voice Mail Retention: Voice mail is treated like any other e-mail and is not automatically deleted or moved, unless rules are configured to do so.
  • Request Method: Complete the "Order Voice Mail" form on the Telecommunications Service Order Form.
  • Notes: An overview of Exchange resources is provided at Exchange Resource Management
  • Features at a Glance:
  • Voice mail messages delivered as e-mails to the shared mailbox's inbox with the message included as an audio attachment.
  • Voice mail messages may be accessed over the phone (by dialing 491-5500) or by listening to attachments sent via e-mail
  • Outlook Web App can be used to listen to voice mail or reset the PIN used for telephone access.

Voice Mail Menu Mailboxes, Extension Mailboxes, or Special Purpose Mailboxes

  • Criteria: Voice mail functionality required that cannot be met by any of the above voice mail mailbox types. In these cases a Voice Mail Only mailbox, very similar to what is created for users who do not have a Central Exchange mailbox, will be created.
  • Voice Mail Access Methods: Outlook Web App (username: 970491xxxx) or dial 491-5500/enter PIN
  • Voice Mail Account Management (configure menus, set options, record greetings): Outlook Web App
  • Request Method: Contact CSU Telecommunications at (970)491-2140 or voicemailhelp@colostate.edu.
  • Notes: When voice mail only accounts are created for the purposes of menu or extension mailboxes, the username and password required to login to Outlook Web App is e-mailed to the owner of the voice mail only mailbox. The OWA password may also be changed by the owner using the Change Voice Mail Only Password utility.
  • Features at a Glance:
  • Using Outlook Web App, the owner of the mailbox can record greetings and configure menu options for the menu or extension mailbox.
  • When applicable, voice mail messages left for a mailbox may be accessed over the phone (by dialing 491-5500) or by listening to attachments sent via e-mail to the voice mail only account.