Quicklinks
CSU's Central Exchange Service
help.mail.colostate.edu is the primary resource for faculty and staff to find information regarding the Exchange system. If you have questions regarding the Exchange system or if you are looking for information not listed here, please contact exchangehelp@colostate.edu
News, Announcements, and Updates
2/4/2008 - Exchange 2007 SP1 Successfully Installed: Service Pack 1 for Exchange 2007 was successfully installed on central Exchange over the weekend. The installation of SP1 exceeded the anticipated maintenance window but was completed in the early morning hours of Saturday, February 2. As noted below, users attempting to access their email accounts using Outlook Web Access or Activesync (used with syncing mobile devices) after the install of the service pack may have encountered problems up until approximately 10:30am on Saturday morning, at which time the problem was identified and corrected. A list of the updates included as part of Exchange 2007 SP1 are available at http://technet.microsoft.com/en-us/library/bb676323.aspx
2/2/2008 - NOTE: Some users may experience trouble today and tomorrow accessing Outlook Web Access at http://mail.colostate.edu or have problems synchronizing data to smartphones (e.g. via ActiveSync). If you are experiencing these problems, try rebooting your computer or performing a reboot of your smartphone.
1/30/2008 - Scheduled Downtime for Exchange on Friday, February 1, 9:00pm-12:00am for Exchange Service Pack 1 Install: We are going to install Exchange 2007 Service Pack 1 on the central Exchange servers on Friday, February 1. To the extent possible, the updates will be applied such that Exchange services should be available throughout the process. However, some downtime will be required and should be expected in the noted timeframe. A list of the updates included as part of Exchange 2007 SP1 are available at http://technet.microsoft.com/en-us/library/bb676323.aspx - of note are the return of the monthly calendar view and the ability to create Personal Distribution Lists, both applicable to Outlook Web Acces Premium.
1/28/2008 - Expiring Mailbox Messages to Students: The process which detects when central Exchange mailboxes should be removed from the system was recently updated. As a result of that update, the system now detects when a student has a central Exchange mailbox but a corresponding "Student Exception" has NOT been made by an Exchange Resource Coordinator. In instances where the student in question still needs a central Exchange mailbox, the resolution is to work with the department's Exchange Resource Coordinator to request a Student Exception on behalf of the student - doing so will allow the student to retain their mailbox and stop further "Mailbox Expiring" messages from being sent. A list of Exchange Resource Departments and the primary resource coordinator for each is available at http://help.mail.colostate.edu/coord_summary_dept.aspx.
1/17/2008 - Users Receiving Errors when Logging into Outlook Web Access: Some users are reporting issues accessing their Exchange accounts from Outlook Web Access. In such instances an error message such as "The folder could not be created because it already exists." may appear. If you are encountering this or similar behavior, please e-mail (if you are able) exchangehelp@colostate.edu; otherwise call the CTSS Help Desk at 970-491-7276. We expect to have this issue resolved by Friday, January 18.
1/13/2008 - Synchronization with ActiveSync May Fail on Smartphones: Due to the unscheduled downtime for Exchange noted below, some ActiveSync-based smartphones (such as Windows Mobile phones) may stop synchronizing with Exchange. To remedy this situation, a soft reset of the device should be performed (e.g. on a Palm Treo 700wx, take the battery cover off and depress the reset button with the tip of the stylus. The phone will be entirely rebooted.) Upon next sync, the ActiveSync process should work again.
1/13/2008 - Unscheduled Exchange Downtime: During the early morning hours of Sunday, January 13th (approx 11:30pm on Saturday through 5:45am on Sunday), some users were unable to access their Exchange mailboxes - via OWA, Outlook or smartphone devices. The problem affected approximately 1/4 of all Exchange users. During the downtime, mail intended for affected users was either delivered (albeit slowly) or queued for delivery. No data or mail losses should have occurred as a result of the problem encountered. Please contact Exchange Help if you have questions or problems related to this issue.
