Quicklinks
CSU's Central Exchange Service
help.mail.colostate.edu is the primary resource for faculty and staff to find information regarding the Exchange system. If you have questions regarding the Exchange system or if you are looking for information not listed here, please contact exchangehelp@colostate.edu
News, Announcements, and Updates
9/21/2011 - Exchange Search Update: We are continuing to work with Microsoft Support to resolve ongoing issues with Exchange Search which prevent users from obtaining accurate and complete results when attempting to search their mailboxes from within Outlook or the Outlook Web App. If you are experiencing this issue, we first recommend that you contact your local IT support technicians to have them enable Cached Exchange Mode in your Outlook profile - which has the effect of configuring Outlook to use your local workstation to search your mailbox. You can use the following instructions to verify that your computer is configured correctly to do this. Configuring Windows Search Indexing Options in Windows Vista and Windows 7. Alternately, you can contact ExchangeHelp@colostate.edu to request that your mailbox be altered such that search will begin working immediately from within Outlook. If you opt to request this, be aware that search will no longer work from the Outlook Web App without taking the steps we have documented at the following link. Creating a Search Folder in Outlook 2007/2010 for use within Outlook Web App. As always - if you have any questions or would like assistance, please contact us at ExchangeHelp@colostate.edu.
9/9/2011 - Exchange 2010 SP1 Update Rollup 5: Update Rollup 5 for Exchange 2010 SP1 will be installed on Central Exchange servers on Tuesday (9/13) starting at 9:00p.m. Exchange will remain online during the installation of the update but users may be momentarily disconnected as Exchange servers are rebooted.
9/9/2011 - Exchange Certificate Renewal: A new mail.colostate.edu Exchange Certificate will be installed on Monday (9/12) after 5:00pm. The new certificate replaces the existing certificate that expires later this month.
8/2/2011 - Exchange Search Problem ONGOING: The fix acquired from Microsoft and installed late last week did not resolve the search problem as originally thought. We are actively working with Microsoft to find a permanent resolution for this issue.
7/28/2011 - Exchange Search Problem Update: We have installed an update obtained from Microsoft that resolves the search problems that were reported by some users. As part of the fix, search indexes must be rebuilt on the Exchange servers. That process should be complete by Monday, August 1.
7/22/2011 - Exchange Search Problem: Some users have reported problems with the search function of Outlook and Outlook Web App not returning results or returning partial results. We are aware of the issue and are working with Microsoft to resolve the problem.
4/20/2011 - Mail7.colostate.edu Retired: Access to Central Exchange via the mail7.colostate.edu URL or server name will not be allowed as of 9:00 a.m. on 4/20. Mail7.colostate.edu is associated with an Exchange 2007 server (vs the new Exchange 2010 servers) that is set to be taken offline. If an e-mail client is affected by this change (most notably Mac Mail or iCal), please try removing account settings and re-adding.
4/11/2011 - Exchange Voice Mail Interactive Voice Response: In response to difficulties reported by some users when calling 491-5500 to check their Exchange voice mail, ACNS and Telecom has changed the default behavior of new Exchange Voice Mail accounts so that the touchtone (keypad) interface is the default interface for voice mail accounts added on or after April 11. Existing voice mail accounts may change the interface used by following the steps posted. A notification of this change was also sent to all existing Exchange voice mail accounts on 4/11.
2/28/2011 - Octel to Exchange Voice Mail Transition: The "Exchange Voice Mail" navigation area has been added to this site (on the left) to assist with the transition of Octel to Exchange Voice Mail. Please refer to the Exchange Voice Mail Tips & Tricks for howto's and handouts for Exchange Voice Mail.
2/11/2011 - Planned Maintenance for Central Exchange Completed: The planned maintenance for Central Exchange was completed on 2/10 at 11:40 p.m. Our tests indicate that the interum update that was installed fixes the Shared Mailbox OWA problem.
2/10/2011 - Planned Maintenance for Central Exchange - Thursday, February 11 - 9:00 p.m.-Midnight : During the maintenance window, we will be installing Update Rollup 2 for Exchange 2010 SP1 along with an interum update designed to fix the Shared Mailbox OWA problem. Exchange should remain online throughout the maintenance window but some e-mail clients may require a restart to reconnect to Exchange as servers are rebooted.
1/5/2011 - Exchange 2010 SP1 Problems : After the installation of Exchange 2010 SP1 on 12/28/2010, users have reported that the 'Play on Phone' option from Outlook 2007 (Outlook 2010 is not affected) no longer works for listening to voicemail and when accessing shared mailboxes from Outlook Web App with an eID account that does not have a mailbox, users receive an error when attempting to move or delete e-mail. Both issues are documented in the 'Known Issues' section of this site.
