Quicklinks
CSU's Central Exchange Service
help.mail.colostate.edu is the primary resource for faculty and staff to find information regarding the Exchange system. If you have questions regarding the Exchange system or if you are looking for information not listed here, please contact exchangehelp@colostate.edu
News, Announcements, and Updates
9/2/2009 - Delivery Problem to MSN, Live, and Hotmail Accounts has been RESOLVED: As of 10:30am on 9/2/2009, users should no longer be experiencing problems when sending e-mail to addresses ending with @msn.com, @live.com, and @hotmail.com. Note that as a result of the change implemented, e-mail sent from Central Exchange will now pass through the university's anti-spam servers before being delivered to the intended destination.
8/6/2009 - Palm Pre Phones Not Playing WAV File Attachments: Users with Plam Pre phones are reporting having problems playing WAV files attached to email messages. This prevents people from listening to voicemail via e-mail from their phones. Early indications point to this being known issue with the Plam Pre. We are working with Sprint and Palm to get official guidance on this problem. As a workaround, users can access their voice mail by dialing 491-5500.
3/30/2009 - Outlook 2007 February 2009 Cumulative Update: Microsoft has released the February 2009 Cumulative Update for Outlook 2007 SP1. The cumulative update provides for a number of performance and reliability improvements, which are described in greater detail at http://support.microsoft.com/?id=968009. Links to download the cumulative update are located under the Update Information heading in the introduction section of the page.
3/13/2009 - Outlook/Hasty Problem Resolved: As of Friday morning, Central Exchange users should no longer see the "Outlook is trying to retrieve data from...Hasty" message. The resolution to the problem resulted in the introduction of a new server to serve in the role previously occupied by Hasty. In some cases, restarting Outlook may be necessary to force it to "refresh" it's connections.
3/12/2009 - Outlook/Hasty Problem: A change was made to the network configuration of Hasty at approximately 1:30PM. We believe that update should address the problem resulting in Outlook clients producing the "Outlook is trying to retrieve data from the MS Exchange server Hasty.Colostate.edu" error. If you experience the problem, please restart Outlook and let us know if the problem persists by e-mailing exchangehelp@colostate.edu.
3/9/2009 - Outlook/Hasty Problem: We are aware of and are continuing to seek resolution to the source of the problem resulting in some Outlook clients displaying the "Outlook is trying to retrieve data from the MS Exchange server Hasty.Colostate.edu" error. In the mean time, we have found that configuring Outlook in cached mode helps to mitigate the problem. Please contact exchangehelp@colostate.edu with any questions regarding this issue.
2/18/2009 - Outlook/Hasty Problem: Some users are reporting that they are seeing an error stating "Outlook is trying to retrieve data from the MS Exchange server Hasty.Colostate.edu" when using Outlook. As of 4:30pm on 2/18, we did make a configuration change to address the issue. Please contact exchangehelp@colostate.edu if you continue to experience this problem.
12/5/2008 - Using Outlook's Junk E-mail Settings: In response to the increased number of e-mails that are getting through the Spamcanners today, the page (Spam Filtering Overview and Managing Junk E-mail Settings in Outlook) providing guidance on using Outlook's Junk E-mail tools has been updated with instructions for configuring those options. Instructions are also provided to configure Safe Senders list to ensure university related announcements are not marked as junk e-mail by Outlook.
10/3/2008 - Scheduled Downtime CANCELLED: The scheduled downtime for Saturday night (October 4) has been cancelled. During preparation for the intended upgrade to the storage system we were learned that the hardware vendor is advising its customers to wait for the next version. We will reschedule the upgrade after the new version has been released and adequately tested.
7/23/2008 - New SSL Certificate Installed: A new SSL cert was installed on Central Exchange Wednesday morning resulting in a brief outage of Outlook Web Access between 9:40am-9:55am. While we expect this new certificate to have no further impact on users, we did implement a new type of cert to address issues some users had reported regarding Outlook clients attempting to connect to https://autodiscover.colostate.edu. Please contact us at exchangehelp@colostate.edu if you experience any problems that you believe might be related to the installation of the new certificate.
