Updating Passwords on Mobile Devices
People are required to refresh their CSU eID passwords at least once per year. When an eID password has been updated, the password stored on a mobile device used to connect to the person's Office 365 Exchange mailbox must also be updated. The steps to update a password vary depending upon the mobile device, the operating system (Mac OS, Android, Windows, etc) and the version of the operating system. In general, E-mail account settings can be updated using the "Settings" or "Account Settings" section of a mobile device - either from the general settings area or within the application used to check e-mail.
Example instructions are included below for an Apple iPhone and a device running Android. If you have questions or encounter problems trying to update the password stored on your mobile device, please contact the CSU Help Desk at help@colostate.edu and include your device model, your service provider (Sprint, ATT, Verizon, etc), and the operating system (Mac OS, Android, Windows Mobile) in the e-mail.
Example 1: Updating Account Settings for an iPhone
- Open "Settings".
- Select "Mail, Contacts, Calendar".
- Select "Exchange".
- Select "Account".
- Select the "Password" field to update the stored password.
Example 2: Updating Account Settings on an Android device
- Access the "Settings".
- Choose "Accounts".
- Select "Microsoft Exchange ActiveSync".
- Select "Settings" under the "Common Settings" section.
- Select your account under "Manage accounts".
- Select the option to edit your password."
