Because Central Exchange Services are hosted across several servers (this is done for redundancy and performance reasons), the "Remember my password" functionality of Outlook will not work. Likewise, users logging into their PCs with child domain accounts will have to enter their credentials each time they open Outlook. Important: When logging into Outlook on a PC, you must prefix your username with "colostate\" followed by your eName.

The following is a list of file extensions that are blocked by the Central Exchange Servers.

• *.exe*
• *.b64*
• *.bhx*
• *.hqx*
• *.mim*
• *.uu*
• *.xxe*
• *.pif*
• *.scr*
• *.shs*
• *.vbe*
• *.vbs*
• *.wsh*
• *.cpl*

The following is a list of file types that are blocked by the Central Exchange Servers. File types are detected by Exchange regardless of the extension the file is given:

• Any Executable File
• Any Microsoft Install Shield Cab File
• Any Java Byte Code Class File
• Any Microsoft Type Library File
• Any Microsoft Cabinet File
• Any Microsoft Shortcut File
• Any Program Information File
• Any Self Extracting Executable File

If you need to send or receive a blocked attachment type, encapsulate the file in a compressed .zip file. Zipped files are scaned for viruses but allow blocked attachment types.

If Outlook is offline, outgoing messages will remain in the "Outbox" and incoming messages will not be received unless you click Send/Receive. If Outlook being offline is the cause of the problem, the status message "Offline" will appear in the lower-right corner of Outlook. To bring Outlook online, click the down arrow next to the status and uncheck the Offline setting.

It is recommended that users who are using Outlook 2007 and who login to their PCs using a child domain account (i.e. not with an eName/ePassword into the COLOSTATE Windows domain) use Outlook Web Access (OWA) to configure out of office settings. The URL for Outlook Web Access is https://mail.colostate.edu. The out of office settings are available in OWA by clicking Options > Out of Office Assistant.

Delegate access must be configured using the Outlook client. For instances where a person does not have access to an Outlook client, we are running a terminal server on which people can use Outlook to configure delegates. The steps to connect to the Terminal Server are provided at http://help.mail.colostate.edu/tt_outlook_remote.aspx. Once connected, you can configure delegates by opening Outlook and going to the "Tools" > "Options" > "Delegates" tab. Note that in order to access the terminal server via a web browser you must be using Internet Explorer version 6 or newer. PCs are available for use by CSU users in the Weber lab if you do not have access to a PC within your area.

If you login to your PC with an account other than your eID (i.e. with a child domain account), you will receive the aforementioned error when attempting to setup delegates for your mailbox. As an alternative, ACNS is hosting a terminal server on which people can use Outlook to configure delegates. The steps to connect to the Terminal Server are provided at http://help.mail.colostate.edu/tt_outlook_remote.aspx. Once connected, you can configure delegates by opening Outlook and going to the "Tools" > "Options" > "Delegates" tab.

Note to system administrators: Alternative solutions for this problem include running Outlook using the "Run as" command with the user's eID or by having a user login to a PC using his/her eID and configuring Outlook to point to the person's Exchange account.

This can be accomplished using a shared mailbox, which in effect acts as the student's Exchange mailbox.

1. Use the Resource Coordinator Tools to create a shared mailbox..
2. Add the student(s) to the shared mailbox's permissions group.
3. Grant the appropriate share permissions on the employee's or resource's calendar to the PERMISSIONS GROUP of the shared mailbox. The steps to share a resource's calendar are covered in the Tips and Tricks section. The process to share a user's calendar is also posted.

After completing the steps above, a student should be able to login to Outlook when it's configured to point to the shared mailbox - instructions to configure Outlook in this way are posted. Once in Outlook, the student can then access the employee's or resource's shared calendar using the "Open a Shared Calendar..." link in Outlook.

The restore policy for central Exchange is that restores from backups are performed for disaster recovery (hardware failures, corrupt Exchange databases, etc.) operations only. However, in most instances users can recover deleted items, including items that were inadvertently moved to another mailbox or PST, by using the "Recover Deleted Items" functionality built into Outlook. Please see http://technet.microsoft.com/en-us/library/30b96b52-1a26-485d-a836-bdd9299295e6.aspx for more information.

This error will appear if you are attempting to print the resource calendar using with the "Daily Style" selected as the "Print Style" option on the Print window because the default setup of the "Daily Style" includes the resource's taskpad, which you don't have access to if you are receiving the error. The easiest solution is to edit the "Daily Style" print template using the steps below so that the taskpad isn't included in the output sent to the printer.

1. With the calendar selected in Outlook, select "File" > "Print".
2. In the Print Style choice list, select "Daily Style" so that it is highlighted.
3. Click the "Define Styles" button.
4. The "Daily Style" should be selected on the Define Print Styles window that appears. Click the "Edit..." button.
5. In the options area, uncheck the "Taskpad" option.
6. Click OK.
7. Click Close.
8. Click OK on the Print window to print the calendar.

Update 7/9/2007: This issue was resolved in an update released by Microsoft in late June and applied to the Exchange servers on 7/1/2007. Messages that arrived post 7/1/2007 will display correctly in Outlook 2003. Messages that arrived pre 7/1/2007 may still require the workarounds listed below.

Microsoft has acknowledged a problem with Outlook 2003 displaying attachments in instances where the sender's e-mail client sent the attachment "inline" - a setting that is defualt for most Mozilla e-mail clients. If you have confirmed from the sender that an attachment was sent but are not seeing it in Outlook, methods you can use to view the attachment are listed below:

• Login to Outlook Web Access at https://mail.colostate.edu to view the attachment.
• Forward the email message to yourself. The process of forwarding the message will display the message attachments when the new email message is displayed in Outlook 2003.
• ‘Flag’ the message by selecting the flag icon on the right side of the message. The process of marking the message with a follow-up flag will cause Outlook 2003 to display the attachments. You can remove the flag (and still see the attachments) by clicking on the flag again to mark the task as complete.
• Open the email message that is not displaying the attachments. Select ‘File’ and ‘Save Attachments’ to view and save the message attachments.
• View the message using Outlook 2007.

Note: In instances where a given user is configured to use an e-mail client (such as Mozilla Thunderbird) that places attachments inline by default, it is recommended that you modify the configuration of the client to not send attachments inline. The steps to configure this setting in Mozilla Thunderbird are available online. Steps for other e-mail clients will vary with the client.

Yes. A tool is available from Webmail that allows you to export Webmail address books. The process, including how to import back into Outlook, is detailed at http://acnsweb.colostate.edu/wmabexport/outlook_import.htm.

Creating a new Outlook profile or having multiple profiles can be useful when troubleshooting Outlook problems or in instances where a person wants to switch back and forth between using Outlook to open a personal mailbox and a shared mailbox.

1. Open the "Mail" icon from the Control Panel.
2. Click "Show Profiles".
3. Click "Add".
4. Give the profile a name and complete the wizard per the steps outlined at http://help.mail.colostate.edu/tt_outlook_newsetup.aspx.
5. From the "Mail" dialog box that first appeared when you clicked the Mail icon in the Control Panel, be sure to change the "When starting Microsoft Office Outlook..." option to "Prompt for a profile to be used".
6. Open Outlook and select the new profile when prompted.

Yes, a tool is available from eID that allows you to specify a more commonly-used first name - for example "Mike" instead of "Michael". To access the tool, use the "Change Preferred First Name" link at https://eid.colostate.edu. Changing your preferred first name will update your name across multiple CSU systems. In terms of Exchange, changing the "Preferred first name" changes the way your first name appears in the Global Address List. Note that preferred first name updates may take up to 24 hours to take effect.

The most likely cause for e-mail only being accessible from one location versus another or for "disappearing" e-mail is a setting within Outlook that specifies the delivery location of e-mail. If e-mail is deliverd to a "local folder" - local folders being folders that reside within a .pst file located on a PC - mail delivered to that folder will only be accessible from the machine on which it was configured. The steps to check and/or change that setting in Outlook are below. Note that once you make this change, you will need to "drag and drop" items from the local folder back to your mailbox on the server. If you have questions about the process, please contact your local IT staff.

1. Open Outlook.
2. Goto "Tools" > "E-mail Accounts"
3. Choose "View or change existing e-mail accounts"
4. In the E-mail Accounts window, make sure that "Microsoft Exchange Server" is selected and that the "Deliver new-email to the following location:" option (towards the bottom) is set to "Mailbox - [your name]".
5. Click "Finish"
6. New mail should now be delivered to the "Inbox" of your Exchange mailbox.

This problem appears when a user has the Remote Desktop Connection (Terminal Services Client 6.0) for Windows XP (KB925876) update installed on the PC from which the connection is being made. Currently, there are two workarounds to connect to the Outlook Virtual Machine. The first is option is to use the "Remote Desktop Client" which is located in "Start > All Programs > Accessories" or "Start > All Programs > Accessories > Communications". When prompted, the computer to connect to is outlookvm1.acns.colostate.edu. The second option is to uninstall the "Remote Desktop Connection (Terminal Services Client 6.0) for Windows XP (KB925876)" update using "Add/Remove Programs".

In some instances the Thunderbird mail client may send a .doc file (Word attachment) with the incorrect mime-encoding of 'applefile'. Perform the following steps to resolve the problem:

1. Close Thunderbird.
2. Navigate to the following directory based upon your OS:
   • Windows 2000/XP: %userprofile%\Application Data\Thunderbird\Profiles
   • Windows Vista: %userprofile%\AppData\Roaming\Thunderbird\Profiles
   • Mac OS X: \Library\Thunderbird\Profile
3. Open the directory named with a random set of characters like "yo6luyl8.default". There may be multiple directories if you have multiple Thunderbird profiles.
4. Delete the file named 'mimeTypes.rdf'.

This error message appears when Exchange detects that you are attempting to send a message with a blocked attachment - blocked attachments are attachments that are deemed "unsafe" and removed by services running on the Exchange servers. A complete list of blocked attachments is available in FAQ #2. If the user disregards the error and attempts to send the message anyway by clicking the "Send" button, the message will be sent. However, the blocked attachment will be replaced with a text file. The contents of the text file that replaced the intended attachment states that "Microsoft Forefront Security for Exchange Server removed a file since it was found to match a filter." In some instances a blank message with an attachment named "[Original Attachment Name].txt" may remain in the user's Drafts folder after the e-mail has been sent. If that is the case, the message will remain in the "Drafts" folder until it is manually deleted.

If you need to send or receive a blocked attachment type, encapsulate the file in a compressed .zip file. Zipped files are scaned for viruses but allow blocked attachment types to be transmitted.

Note: The services that scan mail for viruses and blocked attachments on the central Exchange servers were updated on August 1, 2007. The behavior described above is a result of that update.

This problem can occur due to the fact that Entourage creates a copy of your mailbox (and any shared calendars you might open) on the local computer.  Any changes you make to your mailbox or a shared calendar are first written to this local copy.  Entourage will synchronize these changes with the Exchange server each time it is opened, and every 10 minutes thereafter (note that the “Send/Receive” command in Entourage appears to have no effect on this behavior).  Thus, it could be up to 10 minutes after an appointment has been created in Entourage before that appointment is accurately reflected on other user’s calendars.  To workaround this problem, you can close and re-open Entourage after each change is made to a calendar. 

You can check the size of your mailbox using any of the 3 methods below:

1. From Outlook: Right-click on the “Mailbox – [Your Name]” item in the mail navigation pane, click “Properties”, and then click the “Folder Size” button. The size of your mailbox is listed in kilobytes - divide by 1000 to determine the size of your mailbox in megabytes (MB).
2. eID Modify Website: Login to the eID Modify site. Click the "Show my Information” link. Quota information for Central Exchange appears at the bottom of the resulting page.
3. Outlook Web Access: Login to Outlook Web Access. In the “Mail” view (default view), hover your mouse pointer over “[Your Last Name], [Your First Name]” at the top of the mail tree. The size of your mailbox and your quota information should appear.