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Teams Voice CQ & AA Authorized Users - Frequently Asked Questions

The information below is intended for CSU IT staff designating specific users to be authorized administrators of Teams Voice Call Queues and Auto Attendants. To learn more about what it means to be an 'authorized user' on a CQ/AA, please see this Microsoft documentation.

FAQs

  1. What does it mean to be an 'authorized user' on a call queue or auto attendant?
  2. What functionality is available to authorized users?
  3. Can someone be an authorized user without being a member of the call queue or auto attendant?
  4. How do I get a member of my call queue/auto attendant setup as an authorized user?

What does it mean to be an 'authorized user' on a call queue or auto attendant?

An authorized user is a Teams Voice user that has been granted delegate authority to manage adminstrative settings on behalf of the call queue or auto attendant without needing DoIT/Telecom Admin intervention.

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What functionality is available to authorized users?

Currently functionality is limited to:

Auto Attendants:

  • Business hours greeting
  • After-hours greeting
  • Holiday greeting

Call Queues:

  • Welcome greeting
  • On-hold music
  • Overflow voicemail greeting
  • Timeout voicemail greeting

Please use the following resource for detailed instructions on accessing and configuring CQ and AA settings from your Teams client.

We expect additional features to be released by Microsoft as Teams Voice Call Queues and Auto Attendants mature as a service offering. The following resource will give you an idea of what might be included in future functionality releases.

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Can someone be an authorized user without being a member of the call queue?

No, the authorized user must be a member of the Team or M365 group tied to the call queue.

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How do I get a member of my call queue/auto attendant setup as an authorized user?

Ensure that the user you are requesting be added as authorized user is first already on Teams Voice. For call queues, make sure the user is already a member of the Team or the M365 group that manages agents for your CQ. To request a user be added as an authorized user, please use the existing support process for Teams Voice questions and issues. Submit a ticket to Telecom using the 'Teams Voice' request type.

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